Shipping & Returns Policy

At Tiny Twirls by Hamail, we’re committed to making your shopping experience delightful from start to finish! Please take a moment to review our Shipping & Returns Policy to ensure a smooth process.

Shipping Information

Order Processing

  • Orders are processed within 1-2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Destinations

  • We currently deliver across Pakistan.

Shipping Methods

  • Standard delivery is available for all orders.

Shipping Time

  • Expect your order to arrive within 3-5 business days after dispatch.

Shipping Costs

  • Shipping charges are calculated at checkout.

Order Tracking

  • Once your order is shipped, you’ll receive a confirmation email with tracking details to stay updated on its journey!

Returns & Exchanges

Eligibility for Returns

  • Items can be returned within 14 days of receiving your order.
  • Returned items must be:
    • Unused and unwashed.
    • In their original packaging with all tags intact.

How to Request a Return

  • Contact us at contact@tinytwirls.com with your order number, item details, and reason for return.
  • We’ll guide you through the return process.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.
  • Use a reliable, trackable shipping method for your returns.

Refund Policy

  • Refunds will be processed once the items are received and inspected.
  • Refunds will be credited to your original payment method within 5-7 business days.

Exchanges

  • For size or style changes, initiate a return and place a new order for your desired item.

Damaged or Defective Items

  • Received an item that isn’t perfect? Email us at contact@tinytwirls.com with photos of the issue, and we’ll arrange a replacement or refund ASAP.

Final Sale Items

  • Please note that sale items are not eligible for returns or exchanges.

Need Assistance?

Our team is here to help! For questions or concerns about shipping or returns, feel free to email us at contact@tinytwirls.com or call at +92 335 2525977

Thank you for choosing Tiny Twirls by Hamail 💕